Terms & Conditions
At Clixo Digital, we value your privacy and can sign NDA on demand.
Payment Terms & Process
- Written Discussions for the mode of Communication are preferred.
- We expect from the Client to send the full requirements for the project, along with the designs/mockups to quote, we will announce the quote until scope is agreed and 100% understood.
- Once the quote is approved, we accept 50%-100% advance payment depending on the scope of work before.
- We tend to work on our own internal staging server. If insisted by the client, we can work on client’s staging server.
- If there is interference by any other developer or party during the course of work done. Clixo Digital won’t be liable by any mean, in case an issue is raised.
- All the work on live sites is done on prepaid basis i.e. 100% advance payment of the scope.
- We accept Credit Cards, PayPal, and Debit Cards.
- We request our clients to come up with any Constructive Feedback regarding work completed within 3 days of project completion (i.e. showing at our staging) or after a project is shown. If no feedback is received within given time-frame, the project will be considered as approved and marked completed.
- Client is required to make Payment within one week of completing the project. In case of failure to complete the payment in the given time-frame, case will be forwarded to the finance and recovery team of Clixo Digital to proceed with necessary actions
Working on Pre-made Themes
- If client hire Clixo Digital to work on a pre-made theme from a 3rd party online i.e. theme forest etc., where the code has been initially done by the 3rd party Theme Developer and not Clixo Digital itself, Clixo Digital will not be liable for any issues or conflicts raised due to existing code problems.
- Client is required to contact the theme developer to fix the issues. Clixo Digital will not be liable in case of performance, speed, junk code, w3c validation, plugin integrations or any unknown issues caused by the theme.
- If requested, Clixo Digital can fix the issues and charge for the fixes or updates. If Clixo Digital proposes a theme and client approves, which results into problems later due to bad code, Company won’t be liable as quoted above.
Paid Plugins and Applications:
For any Paid Application or Plugins which are required to complete a development cycle, client will be requested to purchase it and will remain the sole owner of the purchased asset.
Customer Support
- We provide client support via emails/Skype chat to make sure you get 100% quality work as per your expectations.
- We can also meet over Phone/Skype text chat to discuss your project.
- For custom requirements, please fill-up Estimation Form and we will get back within 1 business day.
- Clixo Digital provides 30 days’ support for fixes after work is completed and approved. All fixes request after 30 days of completion will be charged extra. We provide continuous support for updates and new requests and charged as per Hourly Rate.
- We provide 1-month free technical support for fixes.
- Our turnarounds are usually very quick but we like to see the project requirements first to share the timelines.
- After we announce an ETA for a project, we request our clients to respond within 24 hours when feedback is expected to enable us to meet deadlines.